Whilst we try to get orders out as quickly as possible you will understand from the explanation below it is not always possible to do so and we would ask customers to be patient.
During the past five years I have made contact with a large number of small growers throughout Europe and Japan and it is through these people that I am able to offer the large range of genus and species listed in the catalogue. This does create deliver problems for me because of the limited numbers available, plant failure, and the vagaries of the growing season. Some of my orders have to be placed up to 12 months in advance of delivery and payment has to be made before they are dispatched to me. For this reason I list orchids in the catalogue somewhat before they arrive and take orders early, rather than waiting until plants arrive.
I send out a short newsletter to all customers at the beginning of each month with information on current stocks and information on arrivals and new additions.
Customers are asked to read the information at the end of the species description as to when the plants offered will arrive at the nursery.
If there is no information and there is indication of stock numbers and prices means the plants have arrived. Where there is no price or quantity means the species is currently out of stock but will be restocked sometime later in the year but at that time I have no confirmation. The “plants are normally” statement refers to the period of the year when it is horticulturally safe to send plants through the post.
Payment is requested with order, in part because when I allowed customers to reserve plants they sometimes changed their minds. This often happened when stocks were limited and I turned down orders from other people.
When orders are received they will be acknowledged by email and an estimated delivery date given. Customers will be sent an email a couple of days in advance of parcels being posted and they are requested to confirm receipt. For small orders I normally wait until all the plants have arrived with me before dispatching the parcel.
REFUND and RETURNS.
We do not accept return of plants purchased as they are living material and they will have been checked for quality before being packed and will be as described.. Should plants be damaged during transit please contact me within 7 days of receipt, preferably by email with a photograph of any damage.
Replacements or a refund will be sent if the plants are unlikely to survive. Please ensure that on receipt plants are immediately put into a suitable environment as indicated in the cultural notes associated with each genus.