It is important to check the delivery period when ordering as it is no longer possible to send outside that time. Plants are only sent when dormant. Instructions on how to treat your purchases can be found at the top of each group under "About". Paper instructions are not sent out. If you are buying as a present please tell the recipient to look at the instructions on here. Prices are per plant. Please send any messages regarding orders separate to you order as there is a problem reading them on my system. Please check plants on arrival as no replacements will be sent at a later date if the plants fail. Please notify me of any transit damages within 14 days of receipt.
I have ordered several orders in the last few weeks. Each has arrived promptly and in good condition. One parcel took a bit of a battering by Royal Mail but the interior packaging was good and the plant was fine.
As a novice, I find myself seeking information constantly. I have lost count of the number of emails that I have sent to Laneside and each one has been responded to immediately and answering everything I had asked in my query.
Excellent customer service.